SHIPPING POLICY

Effective Date: June 23, 2026

Thank you for shopping with She Is 31:25. We appreciate your support and are committed to providing a smooth shopping experience.

Order Processing

Orders are typically processed within 1–3 business days unless otherwise stated. Business days do not include weekends or holidays.

During new arrivals, sales, holidays, or special promotions, processing times may be extended.

Custom embroidery orders may require additional processing time depending on the complexity and quantity of the order.

Shipping Methods

Orders are shipped via USPS, UPS, or other available carriers. Shipping rates are calculated at checkout based on package weight, dimensions, and destination.

Once an order has been shipped, customers will receive tracking information via email or text, when available.

Shipping Delays

While we strive to ensure timely delivery, She Is 31:25 is not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Natural disasters

• Holidays

• Incorrect addresses provided by the customer

• Other circumstances beyond our control

Shipping timelines provided by carriers are estimates and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact us immediately. Once an order has been shipped, we cannot guarantee changes can be made.

She Is 31:25 is not responsible for packages delivered to an address provided incorrectly by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, She Is 31:25 is not responsible for lost, stolen, or misplaced packages.

Customers should contact the shipping carrier directly to file a claim or investigate delivery issues.

Local Pickup

If local pickup is offered, customers will receive notification when their order is ready for pickup.

Orders must be picked up within a reasonable timeframe after notification. Please bring a valid photo ID when collecting your order if requested.

Custom Embroidery Orders

Processing times for custom embroidery vary based on order size, design approval, and material availability.

Production will begin after all necessary approvals and payments have been received.

Custom embroidered items are final sale and are not eligible for return, exchange, or refund.

Questions

For questions regarding your order or shipping status, please contact us:

She Is 31:25
Ridgeland, Mississippi
Email: shopsheis3125@gmail.com

Thank you for supporting She Is 31:25, where fashion meets faith, confidence, and community.